This document sets out our Privacy and Data
Security Policy (the "Policy") of XcellFORCE, LLC (the "Company" or "XcellFORCE").
The Company may change, modify, or update these policies, in whole or
in part, in the Company's sole discretion at any time without notice by
posting updated versions on the XcellFORCE website located at www.xcelltracker.com
and any changes, modifications or updates will become effective immediately
upon such posting.
A. Overview. XcellFORCE understands that privacy and data security is
important to you and we are committed to respecting your privacy when
you visit our website located at www.xcelltracker.com (the "Site") or
use any of our mobile applications (the "App", and collectively with the
Site, the "Site/App"), and/or otherwise use or access our XcellTRACKER
information organizational online tool via a direct or indirect connection
to the internet (the "XcellTRACKER Service"). The following information
in this Policy is designed to help you better understand what information
we gather from you and through your use of our XcellTRACKER Service, how
we use and disclose this information, who we might share this information
with, and to describe generally what security steps XcellFORCE takes.
By visiting or using the Site or App, and/or by using our XcellTRACKER
Service, you are accepting the practices described in this Policy and
expressly consent to our collection, use and disclosure of all information
transmitted or otherwise received by us (including all personally identifiable
information) in the manner described in this Policy. This Policy is incorporated
into and subject to the terms of our Registered User Use and License Agreement
entered into between XcellFORCE and you (the "Terms of Use"). This Policy
applies to all Site/Apps operated or controlled by XcellFORCE and the
XcellTRACKER Service provided by XcellFORCE, however it does not apply
to any third party site linked to or through any Site or App or recommended
or referred by our Site or App or any third party service used in the
provision of the XcellTRACKER Service to you. Note, functionality of the
XcellTRACKER Service may allow you to permit others to input information
through your XcellTRACKER Service account. You are solely responsible
for ensuring all such persons are made aware of and understand this Policy
and this Policy shall apply equally to you and each person you permit
to input such information.
B. Data Collection and Personally Identifiable Information. 1. Overview
and Definition of Personally Identifiable Information. In providing our
XcellTRACKER Service or otherwise interacting with you through your use
of the Site or App, we may collect your personally identifiable information
("PII"). PII includes personal information such as your name, email address,
account profiles and passwords, IP address, telephone number and/or telephone
conversations, live chat messages and/or contents from e-mails, physical
addresses, and credit card number(s) and other financial information,
and anything else you provide to us, whether through your use of the XcellTRACKER
Service or otherwise, that can in any manner identify you, individually.
2. Methods of Information Collection of Information, Including Collection
of PII. Your information, including your PII, and any other information
you input or allow to be inputted via use of our XcellTRACKER Service
may be collected through your direct interactions with a Site or App,
email or written correspondence, telephone calls, or web based forms or
from third party providers. We also may place a "cookie" (a small file)
on your hard drive during a web visit to help us identify the number of
unique visitors to our Site, learn what ours users' technology preferences
are, monitor the functionality of our Site, help with authentication/login
and otherwise improve our XcellTRACKER Service. We may also use "local
storage", a feature of your browser, to retain information locally regarding
your usage to improve our XcellTRACKER Service. If you do not wish to
have cookies placed on your computer or do not wish for us to use "local
storage" you may adjust your web browser settings accordingly. If adjustment
is not feasible, you may elect to refrain from using our XcellTRACKER
Service or accessing our Site. Please be aware that restricting cookies
may impede your ability to use our Site or our XcellTRACKER Service or
certain features of our Site or our XcellTRACKER Service. Like most Internet
services, we use log files on the server side. The data held in log files
includes your IP address, browser type, e-mail application, Internet service
provider ("ISP"), referring/exit Web pages, computer platform type, date/time
stamp, and user activity. The Company uses server log data to analyze
trends, administer the XcellTRACKER Service offered through the Site/App
and otherwise administer the Site/App. The software enabling the Site/App
and the XcellTRACKER Service has associated log and temporary files that
are stored on Company controlled servers. These files may store your account
information, preference settings, system notifications as well as other
data necessary to enable you to participate on the Site/App and/or use
the XcellTRACKER Service. Your information may also exist within regularly
performed server backups. Additionally, if you ever log-in to our XcellTRACKER
Services using a 3rd Party Authenticator (as defined in Section 5 below),
we may receive and collect your third party service log-in, email, profile
picture, and/or other information transmitted by such 3rd Party Authenticator
to us. Additionally, XcellTRACKER Services currently does NOT use a 3rd
Party Authenticator (as defined in Section 5 below). However, if Company
chooses to use a 3rd Party Authenticator in the future, Company may need
to receive and collect third party service information, log-in, email,
profile picture, and/or other information transmitted by such 3rd Party
Authenticator to Company.
3. Use of PII We use your PII to create your account to (i) communicate
with you about the XcellTRACKER Service, (ii) offer you additional products
and services, (iii) allow use of the Site/App and use and access to the
XcellTRACKER Service, (iv) process service requests, (v) send invoices
for our XcellTRACKER Service and process payments related thereto (each
to the extent applicable), and (vi) to ensure compliance with intellectual
property laws. We also use PII to the extent necessary to enforce our
Site/App's Terms of Use, monitor adherence to the Terms of Use, and to
attempt to prevent and/or detect fraud, as well as to allow third parties
to carry out technical, logistical or other functions on our behalf as
long as those third parties have agreed to use at least the same level
of privacy protections described in this Policy. For example, your account
information is stored on servers controlled by the Company and if you
forget your log-in password, you will be asked to enter your e-mail address
on record with the Company in order to gain access to the XcellTRACKER
Service. Moreover, we collect additional information from you when you
provide us with on-line comments or feedback via our Site or App or post
information about yourself or others through the Site or App. This information,
if any, is available to others accessing the XcellTRACKER Service. We
work to process and maintain accurately the information that you share
with us and will use commercially reasonable efforts to allow you the
ability to change or modify your user information in order to enhance
your ability to use our the XcellTRACKER Service. Additionally, when you
purchase or subscribe to a XcellTRACKER Service, we collect your contact
information (such as your address) and financial information (such as
your credit/debit card information) in cases where we charge for access
to the XcellTRACKER Service. We use the information you provide only to
complete the applicable transactions or to otherwise provide access and
use of the XcellTRACKER Service. We do not share this information with
unaffiliated parties except to the extent necessary to complete that transaction.
If we have trouble processing an order, we use the information to contact
you. For clarification, we may use third party vendors to process payment
transactions (the "Payment Processors") and you agree to such use and
understand that the terms and conditions (and privacy and security policies)
of such vendors shall govern and control for all purposes with respect
to all applicable payment processing transactions related to your purchases.
By using our Services, you understand and agree that we have no liability
for the action, behaviors or failings of our Payment Processors.
4. Hosted Data. Through its XcellTRACKER Service, the Company provides
technology hosting services used to host a variety of internet-based solutions,
including internet-based communications and applications (including the
App and the XcellTRACKER Service) as well as other information you input
via use of the XcellTRACKER Service. As a result, the Company's hosting
services store and transmit information about our customers as well as
information collected or inputted by those customers (the "Hosted Info").
Hosted Info may include PII and other information that belongs to our
customers and those individuals our customers allow to access the XcellTRACKER
Service related to their Hosted Info. With respect to all Hosted Info,
the Company is a passive recipient and takes no active part in collecting
or storing any Hosted Info. Moreover, except in extraordinary cases or
to the extent necessary to render the XcellTRACKER Service to you, the
Company does not purposefully access any Hosted Info. For example, if
you input a information about an insurance policy, our XcellTRACKER Service
passively stores such information and normally only accesses or reviews
such information to the extent necessary to provide the XcellTRACKER Service
to you (and provide any related support of the XcellTRACKER Service) and
you agree that such access is permissible for all purposes.
5. Security Measures Substantially all information XcellFORCE receives
from you or via your use of the XcellTRACKER Service are copied, stored
and managed through computer servers owned or controlled by XcellFORCE.
While XcellFORCE attempts to employ security techniques to protect your
PII and other Hosted Info from unauthorized access by users inside and
outside the organization, you should be aware that "perfect security"
does not exist on the Internet; third parties may unlawfully or improperly
intercept or access transmissions, personal information, or private communications.
As such, we cannot make any assurances that a security breach will not
occur that may expose your PII to others. For example, the XcellFORCE
servers are not located at XcellFORCE but rather are managed and located
at a third-party Infrastructure-as-a-Service provider (an "IAAS"). We
have taken commercially reasonable steps to choose a professional IAAS
provider but we cannot guarantee the performance of the IAAS provider,
its security measures, or the actions or inactions it takes in the future.
By using our XcellTRACKER Service, you understand and agree that we have
no liability for the action, behaviors or failings of our IAAS provider.
Also, please understand that XcellFORCE encrypts over-the-wire data using
SSL encryption. Other than the over-the-wire data, XcellForce does not
encrypt in any manner any information you choose to share or distribute
through use of the XcellTRACKER Service. Your XcellTRACKER Service account
is also protected by a password chosen by you for your privacy and security.
You need to ensure that there is no unauthorized access to your account
and PII and/or Hosted Info by selecting and protecting your password appropriately
and limiting access to your computer (or other device) and browser by
signing off after you have finished accessing your account. Additionally,
we use third party sign in providers to authenticate users of our Services,
such as Google Signin and OneLogin (the "3rd Party Authenticators"). You
understand that your information (including PII) may be made available
to and stored by such 3rd Party Authenticators and by using our Services,
you understand and agree that we have no liability for the action, behaviors
or failings of our 3rd Party Authenticators. XcellFORCE endeavours to
protect user information to ensure that user account information is kept
private, however, XcellFORCE cannot guarantee the security of user account
information. Unauthorized entry or use, hardware or software failure,
and other factors, may compromise the security of user information at
any time.
6. Sharing of Information. We make other tools available to sync information
with our XcellTRACKER Service, and may also develop additional features
that allow you to sync information stored via our XcellTRACKER Service
to other third-party services used by you or your organization (each an
"Additional Platform"). For example, our Service may allow your organization
or you to sync your XcellTRACKER Service account (and all information
related thereto) to your personal bill paying platform. By using the XcellTRACKER
Service, you consent to such syncing and agree that all such information
that is distributed to an Additional Platform is permissible and that
by using our Services, you understand and agree that we have no liability
for the action, behaviors or failings of any operator of any applicable
Additional Platform. As a matter of policy, we do not sell or rent information
about you and we do not disclose your PII or Hosted Info in a manner inconsistent
with this Policy except as required by law or government regulation. We
cooperate with law enforcement inquiries, as well as other third parties,
to enforce laws such as those regarding intellectual property rights,
fraud and other personal rights. WE CAN (AND YOU AUTHORIZE US TO) DISCLOSE
ANY INFORMATION ABOUT YOU, INCLUDING YOUR PII OR OTHER HOSTED INFO, TO
LAW ENFORCEMENT, OTHER GOVERNMENT OFFICIALS, OR ANY OTHER THIRD PARTY
THAT WE, IN OUR SOLE DISCRETION, BELIEVE NECESSARY OR APPROPRIATE IN CONNECTION
WITH AN INVESTIGATION OF FRAUD, INTELLECTUAL PROPERTY INFRINGEMENT, OR
OTHER ACTIVITY THAT IS ILLEGAL OR MAY EXPOSE US, OR YOU, TO CRIMINAL OR
CIVIL LIABILITY. C. Access; Avoidance of Sensitive Information; COPPA
Compliance. Upon request, the Company will grant you reasonable access
to your PII held by the Company. In addition, the Company will take reasonable
steps to permit you to correct, amend, or delete information that is demonstrated
to be inaccurate or incomplete. We will not intentionally collect or maintain,
and request that you please do not provide, any information regarding
any medical or health conditions, your race or ethnic origins, political
opinions, your religious or philosophical beliefs, or other such information.
Use of our Site/App and our XcellTRACKER Service are not designed for
or directed to children under the age of 13, and we will not intentionally
collect or maintain information about anyone under the age of 13. D. Opt
Out Policy and Your California Privacy Rights.
Users can prevent future disclosures for direct marketing purposes of
his or her PII, at no charge, by exercising his or her "opt out" rights
by using the "opt out" procedures described below: 1. Send an email to:
support@xcellforce.com, or
2. Send mail to the following postal address:
XcellFORCE, LLC
Attn: Privacy Policy Agent
2855 Kifer Road, #235
Santa Clara, CA 95051 USA
Fax: 408.663.6632
Additionally, upon receipt of any electronic communication from the Company,
to unsubscribe from future communications, you can click on the link that
says words substantially to the effect of "If you do not wish to receive
these emails in the future, You can click here to unsubscribe." Because
the Company provides its California users with the ability to exercise
his or her "opt out" rights as described above, pursuant to Section 1798.83(c)(2)
of the California Civil Code, the Company is in compliance with the California
"Shine the Light" law and is not obligated to provide California users
with the names and addresses of all the third parties that received personal
information from the Company for the third parties' direct marketing purposes
during the preceding calendar year. E. Enforcement.
The Company will actively monitor its relevant privacy and security practices
to verify adherence to this Policy. Any individual service provider that
the Company determines is in violation of this Policy will be subject
to disciplinary action up to and including termination of service.